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Support Consultant

    Description

    Arago is a leader in implementing digital transformation of the HR & Finance function with innovative cloud solutions. We provide our customers with end-to-end services throughout their HRIS and Travel & Expense management projects from business requirements definition to the solution implementation.

    We also provide post go-live support and transfer of competencies to the teams in the different deployed countries.

    With our headquarters based in Paris (and a secondary French office in Bordeaux), we are also implemented in different countries in Europe, Africa, Asia and South America. We are thus able to support our clients all over the world, during and after the deployment of their HRIS projects.

    We are looking for a SAP SuccessFactors Support Consultant to support our clients in their digital transformation.

    đź“ŤIn Porto, Portugal

    Mission

    As a Support Consultant, you will join our team to advise our customers, help them to use the tools implemented at home and to unlock them in case of difficulty. ​

    • Process customer requests in accordance with Support procedures and in compliance with service quality standards ​

    • Analyze the problems and find the best solution for the client

    • Formalize written answers, possibly accompanied by telephone explanations Support the activities of the project teams to continue to improve your skills and participate in the growth of the company​

    • In addition to these operational missions, we count on you to participate in the life of our company and to be a driving force of our culture of customer satisfaction, self-help and willingness to progress​.

    • As part of your integration you will benefit from training and certification to quickly integrate international projects. ​

    Profil

    • Higher education, in Computer Science, you have at least a first experience working in a HRIS environment. ​

    • You want to accelerate your career by integrating the world of cloud and a forward-looking business.

    • You are good communicator.

    • You speak fluent Portuguese and English.

    Why join us ?

    At Arago, we thrive on:

    • Collaboration

    • Trust & Engagement

    • Excellence

    đź’ˇ Beyond the work itself, joining Arago means :

    • Expanding your expertise: explore new domains, modules, and solutions with access to continuous learning opportunities

    • Growing your career: benefit from paths for internal mobility and skill development

    • Driving innovation: share your ideas, lead initiatives, and shape impactful projects

    • Achieving balance: enjoy flexible work arrangements that support your well-being

    • Thriving together: be part of a collaborative, supportive, and dynamic community

    đź‘Ą Recruitment steps

    • HR interview

    • 2nd interview with the Manager

    • 3rd interview with the Country Manager